Tell us what has gone wrong.

Contact support

This address is monitored by Critical Developments. We do not promise a fixed response time, but we will triage account and security problems before general product questions.

What to include

• your name, school and work email address;
• the product and page you were using;
• what you expected and what happened instead;
• the time of the problem and any safe, non-sensitive error message; and
• whether other authorised users at the school are affected.

Do not send pupil information, safeguarding details, medical information, passwords, invitation links, recovery codes or multi-factor authentication codes by ordinary email. We will provide a safer route if evidence containing personal information is genuinely needed.

Urgent concerns

If you believe an account or school record has been accessed without permission, put Security concern in the subject line and tell your school administrator. Do not use a software support address as a substitute for the school’s safeguarding or emergency procedure.

For an immediate risk to a person, follow the school’s safeguarding process or contact the appropriate emergency service.

Privacy requests

For a privacy concern or rights request, email privacy@criticaldevelopments.net. If the information belongs to a school record, contacting the school first is usually the quickest route because the school is normally the data controller.